YHA Explorer App

No, you don’t need to be a member to browse the app or explore its features. However, you’ll need to sign up or log in to book stays. Exclusive benefits - like app-only discounts and your digital membership card - are unlocked once you are a YHA member, either by staying with us or if you’re already a member.

• If you already have a YHA login: Use the same login details you previously used for yha.com.au to sign into the app.
• If you need to create a login: Simply follow the sign-up steps in the app.

If you try to reset your password and don’t receive an email, this might mean we don’t have a login registered for your email address. In this case, create a new account to get started.

The app is packed with features designed to enhance your travel experience:

• Effortlessly book your next stay
• Enjoy exclusive discounts available only through the app
• Access your digital membership card for added convenience
• Easily manage and view your reservations
• Communicate directly with the YHA team via in-app messaging
• Access premium Wi-Fi
• Discover events and activities happening during your stay
• Transfer, share, or import your reservations

And stay tuned for exciting upcoming features like digital check-in and digital keys.

By using the app, you’ll enjoy a range of exclusive benefits. Book your YHA stay on the app to receive an immediate 10% discount at select YHA locations across Australia. Be rewarded with further discounts with every stay to reach the top tier discount of 15%. Receive a 10% discount at YHA cafes, bars, and kiosks, and treat yourself to barista-made coffee, a rooftop cocktail, and convenient snack to fuel your adventures.

The app-exclusive member discount is available when you book directly through the app. It doesn’t apply to bookings made via yha.com.au, online travel agents (e.g., Booking.com), travel agents, or through our reservations team.

The discount starts at 10% off your first booking, and increases by 1% with each stay (activated at check-in), up to a maximum of 15%.

If your membership expires, your discount will be temporarily put on hold. Once you complete another stay, the discount will be reinstated.

Simply click the card icon (logo with two white lines) at the top right of the app to view your membership card.

Yes, you can view all bookings made directly with YHA through the app, including past, present, and future stays, as long as the email address on your booking matches the one you use to log in.

If your stay wasn’t booked directly with YHA, you can import your reservations into the app. For the best savings and exclusive app discounts, we recommend booking directly through the app next time to unlock even more benefits.

If your booking is missing, please contact us via the app for assistance.

You can upgrade to Premium Wi-Fi for faster, uncapped speeds, perfect for gaming, streaming, and video calls.

• On mobile devices: You can subscribe to premium Wi-Fi from the Benefits tab in the app. Once activated, you will automatically connect when you're within range of a YHA property.
• On laptops/tablets: When connecting to Wi-Fi via a laptop or tablet, you’ll have the option to choose Premium Wi-Fi.

In-app messaging allows you to easily connect with the YHA team and communicate directly with the property. This feature is available once you have a booking and remains active for up to 7 days after check-out, ensuring seamless communication during your stay and even after you leave.

Your discount only increases after each stay made through the YHA Explorer app. If your most recent booking was not made via the app or you haven’t yet stayed, your discount will remain the same.

Yes, your payment details are secure. The app uses advanced security measures to protect your payment information. Once submitted, your card number is replaced with a secure token for payment processing (only the first 6 and last 4 digits of your card are visible). Only YHA can apply charges using this token, ensuring your payment information is safe.

No, the app requires an internet connection to function. However, all YHA properties offer Wi-Fi, so you can stay connected and make the most of the app during your stay.

Submit your request here.

If you need assistance with the app, you can reach out to our support team here.

For any feedback, suggestions, or improvements, please fill out our feedback form or use the in-app feedback prompt that may appear.